FAQ
FAQ for Shipping:
How much time does it take for my order to ship?
We take 1-2 days to process the order and then the products are shipped via courier partners. It takes anywhere between 7-10 days for the product to reach.
Please note that the shipping costs are included in the product price.
What if I am not happy with the order because of the quality and taste?
GO DESi follows a transparent, no questions asked returns policy for all full-price products bought from the online store. You can return unused products you have ordered within 15 business days of the date of receipt. Return shipment fees will have to be borne by the customer.
How can I track my order?
Once the order is processed from our end and dispatched from our warehouse, courier partner will email you the details carrying your tracking number and the link to track your order.
You can also track your order here:
https://www.ithinklogistics.com/track-order
What time of day will my order be delivered?
Our courier partners make sure they give you a call before delivering the product. Please make sure you are available to receive the calls as usually after three failed attempts at delivery followed by an email reminder from our team, the product shall be returned to our warehouse.
How are GO DESi products prepared?
We source/manufacture all our products from Micro Units based in Rural India. We work with Farmer cooperatives and Self Help Groups to bring classic Indian recipes and snacks for our consumers. All of the GO DESi products are “As is” i.e. made in the traditional manner by locals with tremendous knowledge about indigenous ingredients, flavors and ingredients giving GO DESi an unparalleled authenticity.
How does GO DESi ensure quality parameters at the Micro Units?
GO DESi not only undertakes the effort to find the lost recipes in the farmlands and rural kitchens but also standardizes these units and their products, paving a way for them to reach the urban markets.
We identify the Micro unit(s) and inspected them for quality & hygiene standards. Once on-boarded, these micro units are standardized as per GO DESi standards to make sure they meet all the statutory requirements and quality parameters. A quality controller at unit monitors the workers and the manufacturing process on a daily basis and ensures that only the best of products go out in the market.
Are GO DESi’s products suitable for kids?
Kids love our products.
All GO DESi products are made with 100% natural ingredients. None of our products contain any artificial preservatives, colors, making our products a perfect snack for all age groups alike.
How are GO DESi products different from other snacks available in the market?
We at GO DESi, live by the principle of Eat good, Do Good.
All GO DESi products are made from natural ingredients, are minimally processed, are preservative free, and have no added flavors or colors. Since our products are manufactured as close to the farm as possible, it helps preserve the authentic local flavors & formats tastes of the products.
While we strive to bring the authentic regional recipes from all over India, we ensure that a minimum of 30% of the final price that you pay goes back to the micro enterprise. This not only, increases the share of marginal farmers in the food value chain but also helps in creation of jobs and sustainable economic centers in rural areas.
Are GO DESi products vegetarian?
Yes. All our products are 100% vegetarian and are vegan-friendly as well.
Rs.20 Packs:
Except for Imli pop & Ginger Kashaya, the other products are shipped in handy packs of Rs. 20 each. These packs are small enough to carry in your handbag or pocket.
3 Days Guaranteed Delivery for Bangalore Terms and Conditions
The following requirements must be met to qualify for a delivery guarantee:
The Delivery guarantee applies to attempted delivery by the promised date. GO DESi will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to take the delivery or if the customer picks up the package on a later date though the package has been delivered at the pickup store on the promised date.
The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control such as a strike, natural disaster, national holidays, or storm.
If the Order is placed on Saturday after 12 noon then Sunday won't be counted as the 1st day out of the 3 Days of Guaranteed Delivery.
What is the refund/ return policy of GO DESi?
GO DESi follows a transparent, no questions asked returns policy for all full-price products bought from the online store. You can return unused products any point of time, even after expiry :). All you have to do is to reach out our customer service at welovetalking@godesi.in or at +91 9353756891